Ticket Guarantee
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Order your tickets online and feel safe knowing your order is protected by our secure checkout and 100% ticket guarantee. As a customer of TennisTicketNews, your ticket orders are completely guaranteed. Here is how TennisTicketNews protects you…
At TennisTicketNews.com, we offer a 100% refund for your tickets if:
- Your order was accepted but not delivered by the seller.
- Your order was accepted but not delivered in time for the event.
- Your tickets were not valid for entry. (1)
- Your event is cancelled and is not rescheduled. (2)
Notes:
(1) Verified proof must be provided in letter form from the venue. Written or stamped “voids” do not constitute verified proof.
(2) 100% refund for a cancelled event does not include shipping.
We guarantee that…
Your tickets will arrive in time for the event.
Your tickets are real, authentic tickets valid for event entry.
Your tickets will be the exact seats you ordered or better.
Your tickets will be refunded in full if the event is canceled*.
Checkout Security;
Additionally, our online checkout is a safe and secure checkout that protects your information and keeps your transaction safe.
Our checkout…
Uses a secure certificate which improves security measures when entering personal data.
Is monitored by ControlScan® to prevent hackers and fraud.
Allows for peace of mind and safety.
More about our Guarantee;
TennisTicketNews guarantees that the following will be true for all event tickets ordered through TennisTicketNews.com.
Your tickets are real, authentic tickets valid for event entry;
Unless otherwise noted as part of the ticket description, all the tickets sold on TennisTicketNews are guaranteed to be authentic tickets, valid for entry to the event the ticket is for. If the venue will not accept the ticket for entry, the purchaser must ship the unused tickets to back as instructed in email. TennisTicketNews will investigate the incident to determine why the tickets were not accepted, and if TennisTicketNews finds that it was in error, the purchaser will be refunded the full cost of the tickets including shipping costs and service fees.
Your tickets will be the exact seats you ordered or better;
If the customer does not receive the exact tickets he or she ordered, TennisTicketNews guarantees
All deliveries are made to the billing address of the purchaser. We guarantee that the tickets will be shipped to the purchaser in sufficient time so that at least one delivery attempt will be made before the event occurs. If the event occurs and no delivery attempt has been made, TennisTicketNews will coordinate with the selling broker to issue the purchaser a refund of the cost of the tickets including shipping costs and service fees. The purchaser is responsible for making himself or herself available to receive delivery of the tickets when a delivery attempt is made. If purchaser cannot be available to receive delivery, purchaser shall contact and coordinate with Federal Express, or whatever other delivery company TennisTicketNews might use for the purchaser’s order, to make alternate delivery or pickup arrangements.
Your tickets will be refunded in full if the event is canceled;
If an event is permanently canceled, TennisTicketNews will coordinate with the selling broker to provide the purchaser a full refund of the ticket price including any service fees. TennisTicketNews may require the purchaser to return the tickets to TennisTicketNews to be eligible for this refund.
* Please note: some events are subject to different terms and refund policies. In some instances, certain sections, rows and events are not subject to a full refund. For more information about this, please contact customer support.
Questions about security, ticket guarantees, refunds, exchanges or order status can be directed to customer service: 1-866-668-0540.